Engage.
Messaging and guest info.
WhatsApp for hotels: what to automate and what to leave to your team
Guests message hotels on WhatsApp because it's easy. But not everything should get an automated reply. A guide to deciding what to automate and where a person needs to step in.
Read the articlePre-arrival messages for hotel guests: what to send and when
Check-in times, parking, services to book in advance: good pre-arrival messages answer guests' questions before they ask. A practical guide to writing and scheduling them.
Read the article
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