Everything GuestRM does.
In one platform.
Eleven features, one platform, one plan. Here’s what each one does, and what it brings to your property.
Know.
Guest data and contacts
GRM
GRM, the Guest Relationship Manager: a profile for every guest, with stays and consents, plus advanced search to pull out exactly the segments you need.
Wi-Fi hotspot
A login page in your property’s colors, dedicated access for events and meetings, and every connection turned into a contact in your CRM.
Engage.
Messaging and guest info
WhatsApp & web chat
Website and WhatsApp conversations in one inbox. The AI assistant answers, your team steps in when needed, and everyone writes in their own language while guests read in theirs.
AI assistant
A smart assistant that knows your property and answers guests and website visitors in any language, at any hour. When it doesn’t know the answer, or a question needs a person, it hands the conversation to your team.
Guest portal
It takes the place of the old welcome book: a digital guide in your style, with your tips and always up-to-date information, automatically translated into your guests’ languages.
Listen.
Feedback and reviews
Quick Review
Spot unhappy guests while they’re still at the hotel, and fix the problem before it turns into a bad review.
Surveys
Custom questionnaires that go out on their own after the stay, with results that show you right away what works and what to improve.
Online reputationComing soon
Coming soon to GuestRM: your property’s reviews from every site in one place, how your score changes over time and how you compare with competitors in your area.
Retain.
Campaigns and automations
Automations
Messages and actions that fire on their own when something happens: an arrival, a departure, a birthday, a Quick Review. By email, WhatsApp and SMS, in the guest’s language.
Mass Messaging
WhatsApp and SMS campaigns for the right group of guests, like your regulars or VIPs, automatically translated into their languages. Direct bookings, with no OTA commissions.
Newsletter
Email newsletters for guests who’ve already stayed with you: build them from blocks, send them to those who opted in and see who opens them. Your hotel stays top of mind until the next booking, without paying separately for Mailchimp or ActiveCampaign.
See GuestRM
in action.
Tell us about your property. In the demo we show you the features that matter to you, built around the way you already work.
- Leave your details
- We get back to you to book a time
- We walk through GuestRM on your real-life cases
- If you choose GuestRM, we help you set up your first flows