Messages and actions that fire on their own when something happens: an arrival, a departure, a birthday, a Quick Review. By email, WhatsApp and SMS, in the guest’s language.
Every feature in one plan, from €99 a month. No setup fee.
Pick the event that starts the flow: the guest checks in or leaves, has a birthday, connects to the Wi-Fi, completes a survey or a Quick Review, gets a tag. From there GuestRM does the rest, even on the days when the front desk has no time to spare.
Build the email with a title, text and a button, for example to book an aperitif. Drop in the guest’s name with a placeholder, and one click translates everything into Italian, English, French, Spanish and German. Only guests who gave marketing consent receive it.
The messages nobody has time to send: a welcome before arrival, a Quick Review during the stay, a review request and a survey after departure, birthday wishes, offers for past guests. In GuestRM they go out on their own when something happens, by email, WhatsApp and SMS, automatically translated into each guest’s language.
The guest’s arrival or departure, a birthday, a Wi-Fi connection, a completed survey or Quick Review, an assigned tag. You can set wait times between steps and branch the flow, for example between first-time and returning guests.
WhatsApp and SMS campaigns for the right group of guests, like your regulars or VIPs, automatically translated into their languages. Direct bookings, with no OTA commissions.
Email newsletters for guests who’ve already stayed with you: build them from blocks, send them to those who opted in and see who opens them. Your hotel stays top of mind until the next booking, without paying separately for Mailchimp or ActiveCampaign.
Tell us about your property. In the demo we show you the features that matter to you, built around the way you already work.
