Spot unhappy guests while they’re still at the hotel, and fix the problem before it turns into a bad review.
Every feature in one plan, from €99 a month. No setup fee.
During the stay, the guest gets a simple question on WhatsApp: “Are you enjoying your stay?” They answer with one tap, “Yes, all good” or “No, something’s wrong”, while they’re still on site. That’s the moment a problem can still be fixed.
The Quick Review dashboard shows every response with the guest’s comment, the date and the status. When something’s wrong, GuestRM alerts the front desk instantly, so someone handles it while the guest is still at the hotel.
Open an issue to see the comment, how the guest wants to be contacted and the team’s notes. Whoever handles it records what they did and closes it. The problem gets solved at the hotel, not in a review.
By spotting problems while the guest is still on site. With Quick Review, guests get a simple question on WhatsApp during their stay. If they answer that something’s wrong, the front desk is alerted straight away and can step in before check-out.
Ask satisfied guests, at the right moment and on the right channel. After a positive Quick Review, the invitation to leave a review arrives after check-out. At WiFi Hotel client properties, 14.2% of guests left a review when asked on WhatsApp, compared with 5.08% by email.
Custom questionnaires that go out on their own after the stay, with results that show you right away what works and what to improve.
Coming soon to GuestRM: your property’s reviews from every site in one place, how your score changes over time and how you compare with competitors in your area.
Tell us about your property. In the demo we show you the features that matter to you, built around the way you already work.
