Coming soon

Your online reputation.
At a glance.

Coming soon to GuestRM: your property’s reviews from every site in one place, how your score changes over time and how you compare with competitors in your area.

Every feature in one plan, from €99 a month. No setup fee.

What you’ll be able to do

  • Reviews from the main sites, such as Google, Booking.com and TripAdvisor, in a single list.
  • Your average score and how it moves, month by month.
  • The themes that keep coming up: cleanliness, breakfast, staff, location.
  • A comparison with the competitor properties you choose.
  • An alert when a negative review comes in, so you can respond right away.
  • Alongside Quick Review and surveys: what guests tell you at the hotel and what they write online.

A closer look.

Every review site, in one place

Today, to find out what people write about you, you open one site at a time. With Online reputation, reviews will land in a single list, newest first, with the score and the site they came from. And you’ll see how your score changes month after month.

You and your competitors, side by side

Choose the properties you compare yourself with, in your area or your category. See who’s rising, who’s slipping and where you’re stronger or weaker: cleanliness, breakfast, staff, value for money.

What they say, and how to reply

Recurring themes tell you what guests love and where there’s work to do. When a negative review comes in, you’ll know straight away, and the AI assistant will help you draft a reply to check and publish.

Frequently asked questions.

What is a hotel’s online reputation?

It’s the image your property has online, built mostly from reviews on sites like Google, Booking.com and TripAdvisor. A better reputation brings more visibility and supports higher rates. The Online reputation feature is coming soon to GuestRM.

More in Listen.

See GuestRM
in action.

Tell us about your property. In the demo we show you the features that matter to you, built around the way you already work.

  • Leave your details
  • We get back to you to book a time
  • We walk through GuestRM on your real-life cases
  • If you choose GuestRM, we help you set up your first flows