GuestRMBook a demo

One plan.
Every feature included.

Tell us how many rooms you have and how you’d like to pay. That’s your price. No surprises.

How would you like to pay?

€79 /month

With 25 rooms.

Platform, 25 rooms included
€79
  • Every feature included, nothing to unlock
  • AI assistant and WhatsApp connection included
  • Multilingual: every guest reads and writes in their own language
  • No setup fee, and we help you get started

VAT excluded, billed yearly: €950 a year. WhatsApp and SMS messages billed by usage.

Book a demo

One platform.
Instead of five subscriptions.

To do what GuestRM does, properties often pay for several different tools, each with its own fee and its own contact list. We ran the numbers for a 50-room hotel.

Without GuestRM

  • CRMUp to 5,000 contacts.€59/month
  • AI chatbotTo answer frequently asked questions.€39/month
  • Email marketing and newslettersLike Mailchimp with 5,000 contacts.€150/month
  • Bulk SMSSubscription only, messages billed separately.€39/month
  • Reputation managementTo collect and read online reviews.€99/month

Total€386/month

With GuestRM, all in one plan

€138/month50 rooms, annual plan. Plus Wi-Fi, surveys, the digital guide and everything else.

You save €248 a month. That’s €2,982 a year, with one platform instead of five.

Indicative prices of the most popular tools, VAT excluded. WhatsApp and SMS messages billed by usage in both cases.

…and what it earns you.
Do the math.

A problem fixed at the hotel is a negative review that never gets written. More positive reviews lift your reputation, and with it your room rates. Guests get answers right away, from an AI assistant that wows them. A message at the right moment sells an extra; a newsletter brings past guests back to book direct. These results were measured at properties using the automations of WiFi Hotel, where GuestRM comes from.

  1. Fewer negative reviews

    1. A guest answers “so-so” to the Quick Review during their stay
    2. The front desk knows right away and fixes the problem
    3. The guest leaves happy

    With Quick Review

    28problems solved every month before check-out, in a 50-room hotel*

  2. More positive reviews

    1. A guest gives a good answer to the Quick Review
    2. After check-out they’re invited to leave a review
    3. Your online reputation climbs, and so does the rate you can charge for your rooms

    With Quick Review and Online reputation

    14.2%of guests leave a review when the invitation comes on WhatsApp. By email, 5.08%

  3. Happier guests

    1. A guest wants to know when the spa opens, or how to get to the beach
    2. The AI assistant answers instantly, and the digital guide explains how the hotel works
    3. When they need a person, they message the front desk on WhatsApp, from their room or the beach

    With AI assistant, Guest portal and WhatsApp & web chat

    Instant answers, at any hour, in their own language. Less waiting, fewer repeat questions at the desk.

  4. A wow factor

    1. A guest writes at 2 am, in German
    2. An AI assistant replies just as your front desk would
    3. They remember it, and they tell people

    With AI assistant and Guest portal

    A service many hotels don’t offer yet: it puts your property ahead on innovation and sets it apart from the competition.

  5. More extras sold

    1. During the stay, GuestRM or the AI assistant sends an invitation
    2. It suggests the restaurant, the spa, experiences, your own products
    3. The guest books

    With Automations and AI assistant

    10×the sales of extras compared with offering them only in person

  6. More guests coming back

    1. A newsletter, birthday wishes, a message
    2. Your hotel is back on their mind
    3. The guest books again, even years later

    With Newsletter and Automations

    Someone who has already stayed with you is the easiest guest to win back.

  7. Less commission to the OTAs

    1. You send an offer by email or WhatsApp
    2. The guest books directly with you
    3. No middleman

    With Mass Messaging and Newsletter

    0%commission on bookings that come in direct

* Conservative estimate: 50 rooms at 75% occupancy, 40% Quick Review response rate, 8% negative. Data from campaigns run by WiFi Hotel client properties, where GuestRM comes from.

Curious what it could be worth for your hotel? We’ll show you in a demo, using your own numbers. Book a demo

Pricing questions.

Does GuestRM work in multiple languages?

Yes, everywhere. The AI assistant answers every guest in their own language, on WhatsApp and on your website. In the chat, guest messages arrive translated into your team’s language, and whatever your team writes goes out translated into the guest’s language. WhatsApp and SMS campaigns, automated messages, surveys and the digital guide are translated automatically: write once, and every guest reads it in their own language.

What kind of property is GuestRM for?

Hotels, resorts, campsites, holiday villages, residences and hotel groups. At a smaller property, GuestRM takes work off a front desk that already does a bit of everything. The bigger the property, the bigger the payoff: more guests, more messages, more reviews and more extras to sell.

I don’t have anyone to run it. Do I need a marketing manager?

No. Once they’re set up, automations run on their own: review requests, birthday wishes, pre-arrival messages. At the start we help you choose and switch on your first flows, beginning with the ones that bring the most value.

How much does it cost?

There’s one plan, with every feature included. Monthly: €99 a month with 25 rooms included, plus €3 a month for each extra room. Annual: €950 a year plus €28 per room beyond 25. Seasonal, for properties open 7 months a year: €589 a year plus €18 per room beyond 25. Prices exclude VAT, with no setup fee; WhatsApp and SMS messages are billed by usage. Over 100 rooms, we prepare a tailored offer.

I already use Mailchimp or ActiveCampaign. Why switch?

Because they’re general-purpose tools that cost more with every contact you add, and they know nothing about the stay. In GuestRM, newsletters and bulk WhatsApp and SMS sends are in the same plan, start from the guests in your CRM with their consents, and can use WhatsApp and SMS too.

Does WhatsApp cost extra?

The WhatsApp connection is included in the plan. Messages are billed by usage, separately from the subscription.

Does it work for groups and multiple properties?

For groups and chains, and for properties with more than 100 rooms, we look at the setup together and prepare a tailored offer.

See GuestRM
in action.

Tell us about your property. In the demo we show you the features that matter to you, built around the way you already work.

  • Leave your details
  • We get back to you to book a time
  • We walk through GuestRM on your real-life cases
  • If you choose GuestRM, we help you set up your first flows