Custom questionnaires that go out on their own after the stay, with results that show you right away what works and what to improve.
Every feature in one plan, from €99 a month. No setup fee.
“How likely are you to recommend us to a friend?” on a 0 to 10 scale, room cleanliness with stars, services used as multiple choice, an open comment. Build the questionnaire, translate it and, if you like, add a request for consent to receive offers.
With automations, the survey invitation arrives at the right moment, for example when the guest’s status changes from “in-house” to “departed”. Nobody has to remember to send it, and it’s logged in the guest’s history.
Guests open the survey from the link, in your property’s colors, and answer in a few minutes. You see the results right away: the average, who’s satisfied and who isn’t, the score for each question.
With a post-stay survey. In GuestRM you build the questions (0 to 10 scale, stars, multiple choice, free text), the invitation goes out on its own when the guest checks out, and you immediately see the average score and the share of satisfied, neutral and dissatisfied guests.
Yes. You can also ask for consent to promotional messages in the survey, and it’s saved to the guest’s profile in the CRM. Results can be exported to CSV.
Spot unhappy guests while they’re still at the hotel, and fix the problem before it turns into a bad review.
Coming soon to GuestRM: your property’s reviews from every site in one place, how your score changes over time and how you compare with competitors in your area.
Tell us about your property. In the demo we show you the features that matter to you, built around the way you already work.
