The GuestRM blog.
Ideas to look after your guests better.
Practical guides on guest communication, feedback and loyalty, for people who work in hospitality.
WhatsApp for hotels: what to automate and what to leave to your team
Guests message hotels on WhatsApp because it's easy. But not everything should get an automated reply. A guide to deciding what to automate and where a person needs to step in.
Read the articleGuest feedback during the stay: why you should ask before check-out
A problem you hear about during the stay can still be fixed. One you read about in a review can't. How and when to ask guests for feedback while they're still at your hotel.
Read the articlePre-arrival messages for hotel guests: what to send and when
Check-in times, parking, services to book in advance: good pre-arrival messages answer guests' questions before they ask. A practical guide to writing and scheduling them.
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