<?xml version="1.0" encoding="UTF-8"?><rss version="2.0"><channel><title>GuestRM blog</title><description>Practical ideas and guides to look after your guests better, before, during and after their stay.</description><link>https://guestrm.com/</link><language>en</language><item><title>WhatsApp for hotels: what to automate and what to leave to your team</title><link>https://guestrm.com/en/blog/whatsapp-for-hotels-what-to-automate/</link><guid isPermaLink="true">https://guestrm.com/en/blog/whatsapp-for-hotels-what-to-automate/</guid><description>Guests message hotels on WhatsApp because it&apos;s easy. But not everything should get an automated reply. A guide to deciding what to automate and where a person needs to step in.</description><pubDate>Thu, 08 Oct 2026 00:00:00 GMT</pubDate></item><item><title>Guest feedback during the stay: why you should ask before check-out</title><link>https://guestrm.com/en/blog/guest-feedback-during-the-stay/</link><guid isPermaLink="true">https://guestrm.com/en/blog/guest-feedback-during-the-stay/</guid><description>A problem you hear about during the stay can still be fixed. One you read about in a review can&apos;t. How and when to ask guests for feedback while they&apos;re still at your hotel.</description><pubDate>Tue, 06 Oct 2026 00:00:00 GMT</pubDate></item><item><title>Pre-arrival messages for hotel guests: what to send and when</title><link>https://guestrm.com/en/blog/pre-arrival-messages/</link><guid isPermaLink="true">https://guestrm.com/en/blog/pre-arrival-messages/</guid><description>Check-in times, parking, services to book in advance: good pre-arrival messages answer guests&apos; questions before they ask. A practical guide to writing and scheduling them.</description><pubDate>Tue, 29 Sep 2026 00:00:00 GMT</pubDate></item></channel></rss>